The Lean Operating System and PG&E's Performance Playbook

In this episode

This episode uses PG&E’s 2023 Gas Safety Plan to explain visual management, operating reviews, problem solving, and standard work. It turns that historical operating context into advice for discussing a real improvement. The practice example is fictional, and the plan does not establish a current interview rubric.

Notes updated November 1, 2026

What to take away

• Official context: the 2023 Gas Safety Plan describes visual management, operating reviews, problem solving, and standard work. Read these as documented operating practices from that period.
• Our advice: choose a process you actually improved. Explain how you found the problem, tested its cause, and checked whether the change helped.
• Our advice: describe the method you really used. Do not claim Lean training or results you cannot support, and do not substitute a preparation example for the safety procedures of your role.

Sources

• PG&E: 2023 Gas Safety Plan