Starlink, Seatback Screens, and the App — United's Customer Experience Technology Revolution

United Airlines is deploying free Starlink Wi-Fi across its entire fleet, reinventing seatback entertainment with 4K connected screens, launching Kinective Media as the airline industry's first media network, and building an app experience that CEO Kirby says should rival Apple. This module covers these customer-facing technology innovations and why they matter for candidates who want to show they understand how United differentiates on experience, not just price.