Customer Service is the Job — Handling Difficult Customers and "WOW" Moments

No matter which role you're applying to at Walgreens, customer service questions dominate the interview. "Tell me about a time you handled a difficult customer" is close to universal. This module unpacks why customer service is treated as the entire job at Walgreens, shows exactly what interviewers are listening for, and gives candidates a battle-tested response pattern.