The Four Core Values & The USAA Standard — Decoding "Service, Loyalty, Honesty, Integrity" in Interviews

Every USAA interviewer is trained to look for evidence of the four core values: Service, Loyalty, Honesty, and Integrity. Beyond those, USAA operates by a six-point "USAA Standard" that covers how employees behave day-to-day. This module decodes what each value actually means inside USAA, what behavioral questions map to each, and the STAR-formatted answers that work.