$1.5 Billion a Year in Tech — AI, the Claim Assistant, and Innovation 2.0

Travelers spends $1.5 billion every year on technology and has invested $13 billion since 2016. In 2026 it launched an OpenAI-powered AI Claim Assistant, AI now handles roughly 35% of low-complexity claims, and the company is consolidating four claim call centers down to two. This module gives candidates the language and specifics needed to talk about Travelers' tech transformation in any technology, claims, operations, or product interview.