Leadership Competencies and Cultural Factors — The TJX Behavioral Compass

TJX doesn't have a numbered list of "leadership principles" the way Amazon does. Instead, for over a decade it has used a framework called "Leadership Competencies and Cultural Factors" to evaluate Associates, design training, and shape the language of the interview. This module unpacks what those competencies and factors actually are, why they matter, and how to make sure your behavioral answers map to TJX's vocabulary.