Customer Service Mastery — The 5.4x Question

Customer service behavioral questions are asked 5.4 times more frequently at Ingram Micro than at peer companies. That's not a coincidence — Ingram is a customer-facing distribution business serving 161,000+ B2B partners, and they screen relentlessly for candidates who genuinely care about service. This module is a deep dive on what they're really listening for and how to construct customer-service stories that win.