The Quality Crisis and Farley's Turnaround Mission

Ford led all U.S. automakers in recalls in 2025 with 152 recalls — more than the next five automakers combined. Warranty costs hit $4.8 billion in 2023 and remain Ford's "largest near-term opportunity," in Farley's words. This module helps candidates discuss Ford's quality challenges thoughtfully, demonstrate they understand the stakes, and frame their own quality experience credibly.