Whole Health, Sydney, and the Member Experience Strategy

"Exceptional Experiences" is one of Elevance's four strategic focus areas, and the most tangible expression of it is the Sydney Health app — a member-facing platform that Elevance has used as the proving ground for its whole-health and digital strategy. This module breaks down what Sydney does, why it matters, the December 2025 Virtual Assistant expansion, and the Whole Health Index research framework. Candidates who can speak fluently about member experience strategy stand out enormously, regardless of role.