The CrowdStrike Crucible — How Delta's Worst Week Reshaped Resilience Thinking

On July 19, 2024, a faulty CrowdStrike update grounded much of the world's IT infrastructure for hours — but Delta uniquely spent five full days recovering, cancelled 7,000 flights, and absorbed a $500 million hit while peers like United and American resumed within 48 hours. This module unpacks what actually happened, why Delta was hit harder, and how to talk credibly in any Delta interview about resilience, third-party risk, accountability, and the discipline of learning from failure rather than blaming it.