Technology, AI, and the Cloud Migration — Delta Concierge, Baggage AI, and the New Stack

Delta delivered the keynote at CES 2025 — the first airline ever to do so — and used that stage to position itself as a tech-forward consumer brand: Delta Concierge generative-AI app features, AI-driven dynamic pricing scaling from 3% to 20% of fares, in-house Baggage AI, completed cloud migration, and a multi-year stack modernization. This module gives software, data, ML, product, and digital candidates the technical narrative they need to discuss Delta's tech ambitions credibly.