The Heart At Work Behaviors — CVS Health's Behavioral Interview Framework

Just like Amazon's 16 Leadership Principles or Walgreens' 4 Cs, CVS Health has six explicit "Heart At Work Behaviors" that drive every behavioral question, every onboarding session, and every internal recognition program. This module breaks down all six — Putting people first, Rising to the challenge, Joining forces, Create simplicity, Inspire trust, and Champion safety and quality — and helps the candidate prepare a story for each. Most candidates miss this entirely. Walking into the interview ready to map your stories to these behaviors is the single highest-leverage prep step you can do.