Webex, Connected Intelligence, and the Agentic Collaboration Era

Webex isn't just video conferencing anymore. Under Jeetu Patel — who joined Cisco in 2020 to lead the collaboration and security business and was elevated to President & Chief Product Officer in May 2025 — Webex has been reframed as the "Connected Intelligence" platform: a continuous loop of human-to-human, human-and-AI, and AI-to-AI collaboration. This module helps candidates discuss collaboration, AI agents, and what Patel's promotion signals about Cisco's product DNA.