Machine Learning and AI at Chime -- From Fraud Detection to Member Experience

This module covers Chime's expanding use of machine learning and AI across fraud detection, risk scoring, member support, and operational efficiency. Candidates will learn about MLKit (Chime's internally developed ML framework), the AI-powered fraud detection system that reduced losses by 29%, and the new generative AI chatbots for member support. Understanding Chime's AI strategy is increasingly important as the company plans to scale without increasing headcount.