Crisis, Trust, and Resilience — The 2024 Cyberattack and Drug Shortage Mitigation

In February 2024, Cencora suffered a cyberattack that ultimately affected 1.43 million people and led to a $40 million settlement. In 2025, its directors agreed to a $111 million opioid governance settlement. This module unpacks how Cencora has framed crisis, trust, and resilience — and how candidates can speak about integrity, accountability, and crisis response in interviews without sounding like they're criticizing the company.