Crisis, Trust, and Network Resilience

In 2024, AT&T faced two of the most serious incidents in its modern history: a nationwide cellular outage in February that blocked 25,000+ 911 calls, and a Snowflake-linked customer data breach that affected nearly 110 million customers. How AT&T responded — and how Stankey has talked about resilience since — is essential context for any candidate, especially when answering "Tell me about a time you handled failure or accountability."