Robert Isom and the Turnaround Plan

Robert Isom became CEO in March 2022 and is leading a high-stakes turnaround as American lags Delta and United on profitability and customer experience. This module unpacks his four-pillar plan — consistent customer experience, network and fleet, partnerships and loyalty, sales and revenue management — so candidates understand the strategy they're being hired to execute, and can speak to it intelligently in any behavioral interview.