Technology, Azure Cloud, and Generative AI at American

American Airlines is rebuilding its digital backbone under CDIO Ganesh Jayaram, with Microsoft Azure as the preferred cloud platform, real-time data hubs for customer and operations, robotic process automation across finance and HR, and a centralized governance approach to generative AI. This module gives candidates the technology context — strategy, stack, leadership, and concrete results — needed for any software, data, product, or analyst interview.