AI as Airbnb's Fourth Pillar — From Customer Support to AI-Native Travel Platform

CEO Brian Chesky has called AI "the best thing that ever happened to Airbnb." In 2025-2026, the company hired a new CTO from Meta's generative AI team, deployed AI agents handling a third of customer support cases, and announced plans to build an "AI-native" travel experience. This module covers Airbnb's AI strategy in detail — essential knowledge for any technical candidate and a powerful signal of strategic awareness for all roles.